Amok Time Help

Satisfaction Guaranteed
IF YOU ARE EVER UNHAPPY FOR ANY REASON WITH YOUR PACKAGE YOU MAY RETURN IT FOR A FULL REFUND. (SHIPPING IS NON REFUNDABLE) All returns must be made within 7 days of packages arrival. See Returns.

Who is Amok Time?
Established in 1992, Amok Time has grown into New York's largest action figure superstore. Our store, and it's employees, have been featured in the Media by Newsday, The New York Post, Toy Fare Magazine, News 12, The Sci-Fi Channel, Toy Shop, Chiller Magazine and the Long Island Press.  For more about us See ABOUT US.

What's A Super Section, How Do I Find What I Want?
Easy!  When you visit our home page you will see "Find by Section or Category".  Super Sections are areas where genre specific categories are grouped. For example if you go to our Star Wars Super Section you will see featured Star Wars items in the center. On the left you will see a menu of all categories that pertain to the specific Super Section chosen, in this case Star Wars.  This is the same throughout all of our Super Sections and make finding what you are looking for easier.  There is also a SEARCH feature on the upper right bar in case you want to put in a specific product, name or item number.  Our Home Page features the latest News, items In-Stock and featured Pre-Orders for your review. 

When is Amok Time's Web Site Updated?
Constantly.  Our web site is updated on the average of 2 times a day.  If you would like to stay in touch we recommend you join our E-mail list.  This will keep you posted on the latest news, products and services Amok Time has to offer .  To join our E-mail list and see our nondisclosure policy.


How do I order Online?
A.  It's Easy! Order on-line at www.amoktime.com Follow the simple secure steps and your set.
     Our web site is updated daily.  We accept Orders 24/7/365.
B.  Can't make it to us on-line? Call in your order/pre-order, 516.520.0975, a friendly Amok Time
    sales representative will be glad to walk you thru the easy order process.
C. Is there an actual store or are you just a mail order location?  
    Yes! We have an actual walk-in store as well, Once you come by you will see what all the hoopla  
     is about! We are 30 minutes from NYC, centrally located in the heart of Long Island. 5 Miles East  
     of the Nassau Coliseum and 1 mile east of the Wantagh Parkway, exit number "W3 E".
    AMOK TIME
    2949 HEMPSTEAD TURNPIKE
    LEVITTOWN, NY 11756

When will I get my order?
A.  SHIPPING POLICY:  In Stock items are shipped within 24 hours of order placement. 
     If an order is made on a Saturday or Sunday all shipping is made on Monday. 
     All packages usually arrive within 7-14 business days (Continental US 48 States).
B.  All shipping to street addresses made thru UPS.
C.  All shipping to P.O. Boxes, Alaska, Puerto Rico, Hawaii, APO's, FPO's, Made thru USPS. 
     There is no guarantee for exact delivery date.
D.  We do ship WORLD WIDE. Shipping prices and options are given at the time of your order
     on our web site or via e-mail inquiry.
E.  Any package that is refused at the time of arrival, without an RA #(Return Authorization),
     will be subject to a 20% re-stocking fee.  SEE RETURNS.

How does Pre-Order work?
Pre-ordering means you are placing an order before an item is released, to guarantee you receive it at the earliest possible time, at the best possible price.  Important note: After we accept a certain amount of pre-orders prices for certain items may increase.

Why Pre-Order?
Pre-ordering allows us to help you get the items you want in the quickest possible time. It  guarantees you will not miss them due to sellouts, which often occur in the extremely volatile collectible toy market.

When am I charged for my Pre-Order?
Customers who Pre-order product by credit card will only be charged when the product is ready to ship. NEVER BEFORE.  If your credit card declines or is invalid, you will be contacted via e-mail. You have 48 hours to replace the order with a new credit card.   If we do not hear from you, within 48 hours, your order is cancelled.

Split Order's: What if some of my order is in stock now and the rest are
Pre-Order?
Items in stock now are shipped ASAP, while pre-orders are held till their arrival. Split orders will incur additional shipping charges. In order to receive the most accurate shipping charges we recommend you place separate orders for in-stock and pre-ordered items, this will give you an accurate shipping charge for all items ordered regardless of pre-order or in stock item status.  Sorry pre-orders cannot be held till all items are in stock. We do this so you get your items in the quickest fashion possible.

Can I cancel a Pre-Order?
Cancellation of a Pre-order is just as easy as ordering.  Contact us by e-mail or by phone and an Amok Time sales representative will give you an RA# (RETURN AUTHORIZATION #).  This number is used as a cancellation confirmation to verify your order was cancelled.  If your order has already been processed, cancellation is impossible.  However, you can still return the order. See " CAN I RETURN AN ORDER".

Can I return an order?
100% SATISFACTION GUARANTEED!
If you are unhappy with any purchase from www.amoktime.com, you can return it within 7 days of packages arrival.  You will be refunded the full price of the merchandise, as long as the following requirements are followed:
A.  YOU MUST CALL OR EMAIL AND GET A RA# (RETURN AUTHORIZATION NUMBER) FIRST. 
     IF YOU DO NOT DO THIS NO REFUNDS OR EXCHANGES WILL BE MADE.
     Returned purchases must be returned within 7 days of package arrival.
B.  The purchase must be in it's original unopened package, in the same condition as shipped. 
     For Damages, See " Damages"
C.  There are no Refunds or Credits for any shipping charges in either direction.
D.  Any package refused at the time of delivery will be subject to a 20% re-stocking fee.
E.  If these conditions are not met, letters A-D, a 20% re-stocking fee will be deducted from your  
     return.
    Please send all returns pre-paid and insured to:
    Amok time
    Attn: Returns Department
    2949 Hempstead Turnpike
    Levittown, NY 11756 

What if my package is damaged?
A. REST EASY, YOU ARE INSURED.  All Domestic shipping charges  include insurance charges  
     via UPS or USPS.  WE DO NOT SHIP ANYTHING THAT IS NOT INSURED. 
     If a damage is incurred you must contact the carrier and file a claim.  UPS customers need to  
     contact 1-800-PICK-UPS. USPS customers must contact your local Post Office to file a claim.   
     Once this is done we will finish the claim and get you a refund which usually takes 3-14 days.
B. Amok Time INC. is not responsible for any shipping damages incurred by any method of shipping.

Shipping Policy:
A. In Stock items are shipped within 24 hours of order placement.  If an order is made on a  
     Saturday or Sunday all shipping is made on Monday.  All packages usually arrive within 7-14 
     busines days (Continental US 48 States).
B. All shipping to street addresses made thru UPS.
C. All shipping to P.O. Boxes, Alaska, Puerto Rico, Hawaii, APO's, FPO's, Made thru USPS.  
    There is no guarantee for exact delivery date.
D. WE SHIP WORLD WIDE. Shipping prices and options are given at the time of your order on our 
     web site or via e-mail inquiry.
E. Any package that is refused at the time of arrival, without an RA #(Return Authorization), will be  
     subject to a 20% re-stocking fee.  SEE RETURNS.